Shipping policy

5. Delivery of Goods

1. Orders are delivered via DPD parcel lockers.

2. During checkout, the User must select a preferred parcel locker location for delivery. The selected parcel locker location is considered final once the order is placed.

3. If the User wishes to change the delivery location, a cancellation must be requested via amienebeauty@gmail.com. Once confirmed, a new order must be placed.

4. Once the order has been dispatched and handed over to the delivery service, AMIENE BEAUTY is no longer able to make any changes to the delivery details, including the selected parcel locker location.

5. Estimated delivery time is typically between 2–7 business days, depending on the destination and delivery conditions. Delays may occur due to factors beyond our control.

6. If delivery cannot be completed due to incorrect or incomplete information provided by the User, AMIENE BEAUTY is not responsible for any resulting delays or losses.

7. The User is advised to inspect the package upon receipt and report any visible damage as soon as possible.